Shipping & return

SHIPPING

Impack ships domestically throughout the United States.  We currently do not offer international shipping yet, but are looking to add that capability soon.  

Standard Shipping = 3-5 Business Days to Lower 48 States.

Expedited Shipping = 2-3 Business Days (if order placed by 2pm Mon-Fri)

Priority Shipping = 1-2 Business Days (if order placed by 2pm Mon-Fri)

*Please note that during the current pandemic due to Covid-19, the fulfillment and shipping time might be delayed. Any questions regarding shipping and handling please contact us at hello@impack.co

RETURNS

If you purchased an item directly from impack.co and would like to return it within 30 days, we will issue you a refund or store credit (minus any shipping costs).  We do not charge a restocking fee, but return shipping costs are to be paid by the customer. 

Returned items must be in un-used condition (except for defective units).  Please email us at hello@impack.co with the order number to begin the return authorization process.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Which bubble mailer size do I need?

Since products have different thicknesses, choosing size based on 2D measurements for a thicker item might result in getting a bag that's too small for that item.

Our Mailer Bag Size Calculator is here to help you figure out the perfect size for your product. Simply enter your item dimensions to see the recommended size you need to pack for your item.

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