Shipping & return
Impack ships domestically throughout the United States. We currently do not offer international shipping yet, but are looking to add that capability soon.
Standard Shipping = 3-5 Business Days to Lower 48 States.
Expedited Shipping = 2-3 Business Days (if order placed by 2pm Mon-Fri)
Priority Shipping = 1-2 Business Days (if order placed by 2pm Mon-Fri)
*Please note that during the current pandemic due to Covid-19, the fulfillment and shipping time might be delayed. Any questions regarding shipping and handling please contact us at firstname.lastname@example.org
If you purchased an item directly from impack.co and would like to return it within 30 days, we will issue you a refund or store credit (minus any shipping costs). We do not charge a restocking fee, but return shipping costs are to be paid by the customer.
Returned items must be in un-used condition (except for defective units). Please email us at email@example.com with the order number to begin the return authorization process.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.